Refund & cancellation Policy

At Pluggi Shop, we value transparency and customer satisfaction. This policy explains how refunds and order cancellations are handled for purchases made through our 100% online store.

Order Cancellations

Cancellation Before Shipment

You may request to cancel your order before it has been shipped.

  • If the order is successfully canceled before shipment, you will receive a full refund

  • Cancellation requests must be sent as soon as possible to our support team

Once an order has been shipped, it can no longer be canceled and must follow our Returns & Exchanges Policy instead.

How to Cancel an Order

To request a cancellation, please contact us at:
📧 Pluggi.shop@outlook.com

Include:

  • Order number

  • Reason for cancellation

Refund Policy

Refund Eligibility

Refunds may be issued in the following cases:

  • Order canceled before shipment

  • Approved return under our Returns & Exchanges Policy

  • Defective, damaged, or incorrect items confirmed by our team

Refunds are not guaranteed for items that do not meet our return conditions.

Refund Process

Once your refund request is approved:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive a confirmation email once the refund has been processed.

Non-Refundable Costs

  • Shipping fees are non-refundable, except in cases of defective or incorrect items

  • Customs duties, import taxes, or additional fees charged by local authorities are non-refundable

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check with your bank or payment provider

  2. Allow additional processing time

  3. Contact us at pluggi.shop@outlook.com if the issue continues

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

Provide:

  • Order number

  • Clear photos or videos of the issue

In these cases, Pluggi Shop may offer a replacement, store credit, or full refund, depending on availability and circumstances.

Policy Updates

Pluggi Shop reserves the right to update or modify this policy at any time. Changes will take effect immediately upon being posted on our website.