Shipping policy

Pluggi Shop is a 100% online store and ships products worldwide. We work with trusted logistics partners to ensure your order is delivered safely and efficiently, no matter where you are.

Processing Time

All orders are processed within 1–5 business days after payment confirmation.
Processing times may vary during peak seasons, promotions, or holidays.

Once your order is shipped, you will receive a tracking number via email.

Shipping Times

Shipping times depend on your location and the shipping method selected at checkout. Estimated delivery times are:

  • Domestic & International Shipping:
    ⏱️ 7–25 business days (on average)

Please note that delivery times are estimates and may vary due to customs procedures, local postal services, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Package weight and size

  • Selected shipping method

Occasionally, Pluggi Shop may offer free shipping promotions, which will be clearly displayed on the website.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number to monitor your delivery status.
Tracking updates may take 24–72 hours to appear after shipment.

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occasionally occur. If your order has not arrived within the estimated timeframe, please contact our support team.

If a package is confirmed lost, we will review the case and offer a replacement or refund, according to our policies.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
Pluggi Shop is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.